Reviews of Ecco Air, LLC
4.75(Based on 56 rated reviews)
07-Feb-2022
Product or service reviewed: Service Call
"[Technician, Service, Timeliness]" Work performed by: Chris Ratliff
Danielle Henson
Towson, MD
05-Feb-2022
Technician: Robert Winston
You just got a 1 Star Review in Dispatch! Lucinda Dalzell said: "[Timeliness] Never showed up. Called 2 days later wanting to come right then." Work performed by: Robert Winston
Lucinda Dalzell
Sunderland MD
05-Feb-2022
Product or service reviewed: HVAC Replaced
Technician: Jerry Rodriguez/ Ryan Avant
You just got a 5 Star Review in Dispatch!Carol Wallace said:"[Service, Timeliness, Price, Technician]"Work performed by: Jerry Rodriguez
Carol Wallace
Upper Marlboro MD
01-Feb-2022
Product or service reviewed: Service Call
You just got a 5 Star Review in Dispatch!Rabbiyah Muhammad said:"[Service, Timeliness, Price, Technician] Chris is one of those few people in the world that are not only great at what the do but also can articulate the process in laymans terms to the client. In addition to this he also seems to really like helping the client and going the extra mile. I have been trying to resolve my heating issue for the last 4 years since purchasing my home. It is always 10+ degree difference between upstairs and downstairs heat. He solved it in about an hour and waited to make sure what he said would work actually worked. He fixed the awful work done by the previous service guys Ive hired over the years. He also gave me instructions as to how to keep my little ecosystem working in his absence. There are not enough people like him in this world or in positions or jobs where they can actually make a difference. He should get a raise and Im not just saying that I mean you all should start working on how you are going to ensure Chris doesnt go to another company or start his own business/ he is a keeper!"Work performed by: Chris Ratliff
Rabbiyah Muhammad
Capitol Heights, MD
26-Jan-2022
You just got a 5 Star Review in Dispatch!Ranjita Shrestha said:"[Service, Timeliness]"Work performed by: Mike Rivera
Ranjita Shrestha
Clarksburg MD
21-Jan-2022
Product or service reviewed: Service Call
You just got a 5 Star Review in Dispatch!Anna Terry said:"[Technician] The tech was good but I want to talk to someone about the price I paid"Work performed by: Zarin Thomas
21-Jan-2022
Product or service reviewed: Service Call
You just got a 5 Star Review in Dispatch!Catherine Webster said:"[Service, Timeliness, Technician] Bob was great, he explained to myself and my husband exactly what was going on with our furnace. "Work performed by: Bob Straughn
Catherine Webster
Elkton, MD
20-Jan-2022
Product or service reviewed: Service Call
You just got a 5 Star Review in Dispatch!Bear Batey said:"[Timeliness, Service] The service representative took the time to explain how the system is designed to work; such as auto defrost may cause louder sound than usual when valves are opening/closing, but not a problem. He also explained other adjustments he made that should help for future use. He made other adjustments base on my desire such as night time pre-temps were changed to a more desired temp and taught me how this is done in case I need to change in future. His was part in, curtious, and demonstrated skill competency. "Work performed by: Chris Ratliff
Vera Batey
Catonsville ,MD
19-Jan-2022
You just got a 5 Star Review in Dispatch!KAREN L SPENCER said:"[Service, Timeliness, Technician]"Work performed by: Zarin Thomas
KAREN L SPENCER
Waldorf MD
17-Jan-2022
Product or service reviewed: Service Call
You just got a 1 Star Review in Dispatch!Raquel Gilfilean said:"Everything"Work performed by: Ryan Avant
Raquel Gilfilean
Landover,MD
11-Jan-2022
Product or service reviewed: New HVAC Install
You just got a 5 Star Review in Dispatch!Billie Blake said:"[Technician, Service] Technician explain everything to me, then he check hi availability, Told me what he needs moved,Call me when he was on his way"Work performed by: Ryan Avant
11-Jul-2020
Product or service reviewed: Hvac unit
The sales rep was amazing and informative. She followed thru with entire process as well the customer service rep and the technician. Next day installation with some minor set backs with receiving all the parts to the unit but will be install very soon.
09-Jul-2020
Product or service reviewed: New Air Conditioner and Furnace
Donovan is the most lovely person I’ve had the pleasure of working with. She explained the process in a detailed manner and walked us through everything. She answered all of our questions. She has a warm and fun personality! I definitely would recommend her to friends and family!
02-Jul-2020
Product or service reviewed: AIR CONDITIONER AND FURNACE
Donovan was an exceptional representative. Offered great information about products service, consistent, friendly, professional and my new air conditioner feelas great! I made a good choice! Thank you for her help
Warren Crockett
FORT WASHINGTON
25-Jun-2020
Product or service reviewed: HVAC
Chris and Timothy did a great job servicing my brand new home today. They were thorough and informative throughout the whole process which took several hours (as planned). Very clean and respectful of my home the full day!! I appreciate their service.
Danielle G.
Fort Washington, MD
24-Jun-2020
Product or service reviewed: New Installation
Exceptional service and wonderful technical work. Jerry Rodriguez and his technical guy Chris Ratliff were just a cut above the rest. Highly recommended for the next project. Jerry's exceptional customer relations and Chris's very knowledgeable and experienced technical services is second to non on this project. They earned the 5 stars for EccoAir.
Roberts and Roberts
Hyattsville, Maryland
23-Jun-2020
Product or service reviewed: Hvac/Furnace
Great service. Representatives and technicians were professional at all times. Provided a great level of understanding. Provide accurate information as well as giving me exactly what I need it for my home. THANK YOU SO MUCH!!
16-Jun-2020
Product or service reviewed: ac and furnace
I am very happy with the service that she gave us and the way she explained it to us I will highly recommend her.
09-May-2020
Product or service reviewed: Install a/c and heating unit
Rovan and his team were exceptional!! He was polite, patient with questions that I had and was able to answer them with no problem. He made sure that I understood everything. His team of workers came in on time and was very professional. Rovan followed up during and after installation to ensure everthing was going well. He provided great customer service and truly is an asset to your business! Your people speak volume to your company. I will tell others about your service.
11-Feb-2020
Product or service reviewed: Full HVAC system
Great installation...Chris and Tim replaced my old furnace with an up-to-date furnace. They did an awesome job! The install went well, they explained all the new/important parts and assisted me with registering my new equipment.
Valencia Roach
Washington, DC
04-Sep-2019
Product or service reviewed: Service repair
Did not leave a comment
13-Aug-2019
Product or service reviewed: New installtion
Technician: Brian and Bob
Price and technician, work performed by Brian and Bob
Maria Molina
Sicklerville, NJ
07-Aug-2019
Product or service reviewed: New install
"Hello Edgar and Kevin was very professional and very polite I will definitely refer this company to friends and family Thanks so much for your service . Work performed by Edgar and Kevin
Stacy Dawkins
Washington DC
01-Aug-2019
Product or service reviewed: New installtion
[Technician] The technician was straight and no bla bla bla. Told me the options I can have, very professional. The price is one thousand dollars more than the company that came to my house. In another worlds , your technician, made the difference..... You should raise he’s payment....
Geraldo Souza
Beltsville, MD
25-Jul-2019
Product or service reviewed: New installtion
Timeliness, Service, Price, Technician] Awesome person to meet overall". Kevin did my install
12-Jul-2019
Product or service reviewed: New installtion
Price] Prove is comparable to the other quotes that we recieved from other companies. Your finance option is better than all that have come by so far. Just waiting for the quote so i can sit down with my wife and finalize our decision". Work by Brian
Jamero Clark
Lumberton, NJ
02-Jun-2019
Product or service reviewed: Quote for new install
[Technician] Technician is friendly and very knowledgeable. Performed by Chris
Michael Tirado
Dundalk, MD
28-May-2019
Product or service reviewed: AC Unit and Tankless Water Heater
Mr. Chris Ratliff is the gentleman that has helped my family and I adjust to the new home we purchased. He installed both our AC Unit and Tankless Water Heater. I’ve called him multiple times to help me figure out issues that I couldn’t even at the latest of hours. He is a genuine and trustworthy technician and I would recommend him to anyone looking to install me systems in your home. Thanks a million Chris. You are the man.
Anthony and Jennifer Burns
Mount Airy, MD
29-Oct-2018
Product or service reviewed: AC and Heating
You Just Got a 5 Star Review in Dispatch!
Luann Blount said:
"[Service, Price, Timeliness, Technician] Working with Ecco was a joy from the very beginning. The scheduler was courteous, the technician was knowledgeable and personal and they offered a range of options that met my needs. I'd definitely work with them again. "
Work Performed By: EDGAR MEDINA
29-Aug-2018
Product or service reviewed: AC and Heating
You Just Got a 5 Star Review in Dispatch!
Wallace R III Henry said:
"[Service, Timeliness, Technician] Great team of professionals. Ceal and efficient. "
Work Performed By: Bob Straughn
Wallace Henry III
Silver Springs
22-Aug-2018
Product or service reviewed: New system Install
Technician: Kevin Osterman
You Just Got a 5 Star Review in Dispatch!
Valerie Bruins said:
"[Service, Price, Timeliness, Technician] Extremely satisfied with the service, Kevin went out of his way to get us sorted out as fast as possible, I would highly recommend. Thank you"
Valerie Bruins
Glen Burnie
22-Aug-2018
Product or service reviewed: New quote for a new system install
You Just Got a 4 Star Review in Dispatch!
Manuel Carchi said:
"[Service] Good"
17-Aug-2018
Product or service reviewed: HVAC
You Just Got a 5 Star Review in Dispatch!
Valerie Bruins said:
"[Service, Price, Timeliness, Technician] I am extremely happy with the service. Edga was extremely helpful explaining everything, also very friendly. I would recommend Edga to other people who are looking for a new HVAC system. Thank you Edga so much."
Work Performed By: EDGAR MEDINA
Valerie Bruins
Glen Burnie
14-Aug-2018
Product or service reviewed: HVAC
You Just Got a 5 Star Review in Dispatch!
JOSE O. / O. said:
"[Service, Timeliness, Technician] Edgar was great, helpful and knowledgeable. "
Work Performed By: EDGAR MEDINA
08-Aug-2018
Product or service reviewed: HVAC
You Just Got a 5 Star Review in Dispatch!
Jun Gao said:
"[Technician] The technician came our house on time and did very professional check-up and assessment."
Work Performed By: EDGAR MEDINA
21-Jul-2018
Product or service reviewed: HVAC
You Just Got a 5 Star Review in Dispatch!
Bill Akers said:
"[Price, Timeliness, Technician] Edgar seems to be a awesome dude as a person job wise and outside of work "
Work Performed By: EDGAR MEDINA
20-Jul-2018
Product or service reviewed: HVAC
You Just Got a 5 Star Review in Dispatch!
Arnold Devenchi said:
"[Service, Timeliness, Technician] The technician was very knowledgeable about which services my unit potentially needed and answered any question I may have had. "
Work Performed By: EDGAR MEDINA
Arnold Devenchi
District Heights
14-Jul-2018
Product or service reviewed: New system Install
Technician: Kevin Osterman
You Just Got a 5 Star Review in Dispatch!
Vallotta guzman said:
"[Service, Price, Timeliness, Technician]"
Work Performed By: Kevin Osterma
Valentino Guzman
Ft Washington,MD
14-Jul-2018
Product or service reviewed: New quote for a new system install
You Just Got a 4 Star Review in Dispatch!
grip johnson said:
"[Service, Technician]"
Work Performed By: EDGAR MEDINA
Jermaine Johnson
Upper Marlboro
14-Jul-2018
Product or service reviewed: New quote for a new system install
You Just Got a 5 Star Review in Dispatch!
victoria darwey said:
"[Service]"
Work Performed By: EDGAR MEDINA
13-Jul-2018
Product or service reviewed: AC and Heating
Technician: Kevin Osterman
You Just Got a 5 Star Review in Dispatch!
Vallotta guzman said:
"[Service, Price, Timeliness, Technician]"
Work Performed By: Kevin Osterman
Vallotta Guzman
Fort Washington
05-Jul-2018
Product or service reviewed: AC and Heating
Technician: Terry Brennan
You Just Got a 4 Star Review in Dispatch!
Sandra Williams said:
"[Timeliness] He shared important information on upgrading my system "
Work Performed By: Terry Brennan
SANDRA WILLIAMS
Washington DC
26-Jun-2018
Product or service reviewed: Air Handler
You Just Got a 5 Star Review in Dispatch!
Jeanine Hightower said:
"[Service, Price, Timeliness, Technician] Chris replaced my air handler in 3.5 hours. He explained to me what he had to do, and he answered my questions. They gave me a good price for a Goodman brand product. :-)"
Work Performed By: Chris Ratliff
Jeanine Hightower
Washington DC
21-Jun-2018
Product or service reviewed: New system Install
Technician: Brian Roman and Bob Straughn
You Just Got a 5 Star Review in Dispatch!
SHELDON WELSH said:
"[Service, Technician] Technician and service provided excellent."
Work Performed By: Bob Straughn
Sheldon Welsh
Pemberton, NJ
11-Jun-2018
Product or service reviewed: New Air Handler
You Just Got a 4 Star Review in Dispatch!
Jeanine Hightower said:
"[Price, Technician] Initially contacted for heat pump diagnosis, but I knew I needed a replacement air handler only since my heat pump unit is 1 year old. Technician (Brian Roman) was almost a couple of hours late, but he informed me during our initial call that he was traveling from Delaware, so I understood. He was very professional in placing my order. The price was right, and he presented the proper paperwork. We agreed on a service date of 6/16/18 (also reflected on the paperwork I have), but I've gotten notification that the installers will be here this morning (6/11/18) at 10am, which lowers my rating score at this time. "
Work Performed By: BRIAN ROMAN
Jeanine Hightower
Washington DC
05-Jun-2018
Product or service reviewed: New system Install
You Just Got a 5 Star Review in Dispatch!
Lissa & Brady McCoy said:
"[Service, Price, Timeliness, Technician] The technician was amazing. He ran across several obstacles but overcame everyone and provided us with excellent service. I really couldn't be happier. "
Work Performed By: PAT WASHINGTON
24-May-2018
Product or service reviewed: New Heat Pump system
Technician: Justin Thompson
You Just Got a 5 Star Review in Dispatch!
Dorothy Janz said:
"[Service, Price, Timeliness, Technician] Very happy everything went very well technicians were great."
Work Performed By: Justin Thompson
22-May-2018
Product or service reviewed: New ac and furnace
You Just Got a 5 Star Review in Dispatch!
Jeremy Rosario said:
"[Service, Price, Timeliness, Technician] Edgar was on time very respectfull clean guy broke things down to understanding terms awesome service can't wait to have you guys come out and install out new air thank you guys !"
Work Performed By: EDGAR MEDINA
Jeremy Rosario
Edgewood, MD
03-May-2018
Product or service reviewed: AC Condensers
Patricia Spalding said:
"[Service, Price, Timeliness, Technician] My experience with Ecco Air has been absolutely amazing! From the owner himself (Joey) personally calling me back after my initial inquiry and taking more than ample time to better help me understand my situation and possible options, to him having someone come speak to me the very next day, who was THE BEST! Edgar showed up on time and was very professional, yet laced enough that I felt absolutely comfortable with him. HVAC problems can be expensive and intimidating, so you want to know that you are talking to someone that knows what they are doing, able to provide you with multiple options, as well as the best and worse case scenarios for each. I learned of my systems not working at the height of spring heat and because of the skilled workforce they have, they had me scheduled and ready to go the very next day! I promise you the service I've recieved is far superior to many other companies, across industries. I certainly plan to tell any and everyone I know who needs someone to to them, and i certainly plan to keep them on my toolkit for future needs. I can't thank you all enough for your help and understanding! "
Work Performed By: EDGAR MEDINA
Patricia Spalding
Baltimore, MD
09-Apr-2018
Product or service reviewed: New ac and furnace
Survey Completed: “[Service, Technician] The salesman told me that the technician would be here at 9 he did not arrive until 11 other than that everything was great”
By Dawn Teel Dawn Teel on 03/05/2018 @ 3:17pm EST
02-Apr-2018
Product or service reviewed: New ac and furnace
"[Service, Price, Timeliness, Technician] I was very satisfied with the offer particularly 0% interest and the affordable monthly fee. I also did not need to pay a down payment which was a big plus.The comfort consultant Edgar Medina and technician were really knowledgeable and with excellent customer service. Thanks so much Work Performed By: Justin Thompson
03-Mar-2018
Product or service reviewed: Heating Repair
The service was outstanding. The staff & tech all were very professional and helpful. I would highly recommend to anyone in need of services/ repairs.
03-Mar-2018
Product or service reviewed: Maintenance
This company came highly recommended, and they did not disappoint. I was very pleased with their professionalism, and quality of service.
27-Feb-2018
Product or service reviewed: AC and Heating
Technician: Chris Ratliff
You Just Got a 5 Star Review in Dispatch!
STEPHANIE CUFF said:
"[Service, Price, Timeliness, Technician] I don’t gave three people your number and name hope they go through like i did"
Work Performed By: Chris Ratliff
Stephanie Cuff
Randallstown
31-Jan-2018
Product or service reviewed: service
Ecco Air is very efficient and a great company to work with.
31-Jan-2018
Product or service reviewed: HVAC
Ecco Air is fantastic to work with. They provide the best customer service. Their prices are fantastic and can provide financing for anyone in need (good or bad credit). I would highly recommend this company to all friends in need.